At ASI Store World, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read the policy below for details.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within [Insert Return Period, e.g., 30 days] of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
- Certain items, such as personalized or perishable goods, may not be eligible for return.
2. How to Request a Return
If you wish to return an item, follow these steps:
- Contact our support team at [email protected] with your order details.
- We will provide you with return instructions and the return address.
- Pack the item securely and ship it back using a trackable shipping method.
- Once we receive and inspect the returned item, we will process your refund or exchange.
3. Refund Process
- Approved refunds will be credited back to your original payment method within [Insert Processing Time, e.g., 5-10 business days].
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item received).
- If you haven’t received your refund after the expected processing time, please check with your bank or payment provider.
4. Exchanges
If you received a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange a replacement or refund as necessary.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Clearance or final sale items
- Personalized or custom-made products
- Gift cards
7. Contact Us
For any questions regarding returns and refunds, feel free to contact us:
📧 Email: [email protected]
Thank you for shopping with ASI Store World. We appreciate your support!